Pick Up Information
PICKING UP ITEMS
The exact delivery address will be sent to you a couple of days before your first delivery.
If the driver is delayed we will email to let you know the estimated arrival time.
When you pick up your items, there will be a binder with a sign out sheet. Be sure to check your order and initial next to your order every time you pick up. If your name is not on the list and you are expecting items please contact RFBA immediately at email@example.com.
- Pick up your order between the hours of 8 am and 10pm. If you come late please bring your own flashlight and be respectful of the hosts and their neighbors - don’t slam your car door, don’t clank the milk bottles and don’t carry out loud conversations. The hosts and neighbors appreciate your courtesy.
- Consolidate items in the coolers, and shift ice or ice packs from empty coolers to fuller ones (if it’s not late). Don’t leave one or two items alone in a cooler if there is another cooler with other items. They’ll keep each other colder when together. Your consideration is appreciated.
- Close cooler lids tightly. Push them down all the way. Don’t just let them drop or leave them open all the way.
- Be sure to pick up your items within 24 hours after delivery. After this time the delivery location hosts will clear the coolers and donate any products that have been left. If they are yours, you will still be responsible for paying for them. If you have an unexpected emergency, please contact us immediately and we will try and arrange extended storage.
- If you have someone else picking up for you, please inform them of the procedures so they can follow these guidelines as well.
Gilroy (Churchill Pl., Gilroy): Delivered by 2:00pm
Morgan Hill (Price Dr., Morgan Hill): Delivered by 2:30pm
Tuesday Delivery – Route One
Portola Valley (Paso del Arroyo, Portola Valley): Delivered by 9 am
San Carlos (Dale Ave., San Carlos): Delivered by 10 am
San Mateo (Grand Blvd, San Mateo): Delivered by 11 am
San Francisco Noe Valley (23rd St., San Francisco): Delivered by 12 pm
San Francisco West Portal (Vicente Ave, San Francisco): Delivered by 1 pm
Santa Clara North (Cole Pl., Santa Clara): Delivered by 2 pm
Tuesday Delivery – Route Two
Campbell (Linda Dr., Campbell): Delivered by 9 am
San Jose South (New Ireland Ct., San Jose): Delivered by 10 am
San Jose Downtown (14th St., San Jose): Delivered by 11 am
San Jose West (Adra Ave., San Jose): Delivered by 12 pm
Sunnyvale (Ramon Dr., Sunnyvale): Delivered by 1 pm
Santa Clara South (Machado Ave., Santa Clara): Delivered by 2 pm
Wednesday Delivery – Route One
Fremont South (Chenin Blanc Dr., Fremont): Delivered by 9 am
Fremont Camellia (Camellia Dr., Fremont): Delivered by 9:45 am
Pleasanton (Sylvaner Dr., Pleasanton): Delivered by 10:30 am
Pleasant Hill/Walnut Creek (Douglas Ln., Pleasant Hill): Delivered by 11:45 am
Orinda (Orchard Court, Orinda): Delivered by 12:45 pm
Berkeley South (Benvenue Ave., Berkeley): Delivered by 1:30 pm
Oakland Lake Merritt (Hillgirt Cir., Oakland): Delivered by 2 pm
Wednesday Delivery – Route Two
Fremont North (Ashford Wy., Fremont): Delivered by 9 am
Union City (Ruth Ct., Union City): Delivered by 10 am
Redwood City (Grand St., Redwood City): Delivered by 11 am
Palo Alto Downtown (Waverley St., Palo Alto): Delivered by 12 pm
Palo Alto Shoreline (Feather Ln., Palo Alto): Delivered by 12:45 pm
Palo Alto South (Brassinga Ct., Palo Alto): Delivered by 1:30 pm
Mountain View (Sierra Vista Ave., Mountain View): Delivered by 2:30 pm